VisualTime scheduling software

100% Happy Customers

We provide world-class technical support and customer service to ensure you are 100% satisfied with our products and services.

We can assist you with answering any installation, configuration or how to questions. You can be assured that we understand better than anyone else your facility management, room booking, room reservation and scheduling needs. And in case we don't, we'll make sure to ask you the right questions so we can provide you the support you need.

Submit your question via our ticketing system

Support Plans

Visualtime support plans provide responsive technical support and all major and minor product upgrades.

We offer the following annual plans:

Premium Care support provides complete product coverage for organizations that want to keep their Visualtime solutions up to date.

Critical Care support provides 24-hour-a-day coverage for organizations that leverage Visualtime solutions for mission-critical processes and applications.

Free Pre-Sales Support

Our sales and technical support staff is available to help with your product evaluations and answer your questions. Free support is included with each evaluation.


Search our extensive knowledgebase for troubleshooting information, tips and tricks, and general information. Updated regularly by our customer support and development teams, the knowledgebase is an excellent self-help resource.

Product Upgrades

Download the latest software releases and upgrades. All support plans include major and minor product upgrades.

Support Renewal

Maintenance support plans must be renewed annually.