Product and Customer Support

We know room scheduling inside out!

Our customer support team can assist you with answering any configuration or how to questions related to the VisualTime system.
You can be assured that we understand very well your facility management, room booking and resource scheduling needs.
And in case we don't, we'll make sure to ask the right questions so we can provide you the support you need. 

Support options

  • Knowledgebase
    Search our extensive knowledgebase for troubleshooting information, tips and tricks, and general information. Updated regularly by our customer support and development teams, the knowledgebase is the first step in solving VisualTime related issues.
  • Ticketing system
    You can submit your questions via our ticketing system. For general inquiries we respond in one business day. For critical issues the initial response time is maximum 1 hour.
  • Phone support
  • US / Canada: 1-800-810-8903
  • International: +1-604-288-5345
  • Business hours: 9 AM - 5 PM Pacific Time (GMT-8)